Contact
Have questions about CHARIS ChurchConnect, pricing, the 30-day free trial, church registration, setup, member imports or support? Get in touch with our team and we’ll be happy to assist you.
Have Questions?
Complete the form below and a member of the CHARIS ChurchConnect team will respond to your enquiry as soon as possible.
Frequently Asked Questions
Find quick answers to common questions about contacting CHARIS ChurchConnect, technical support, registration, subscriptions, account setup and assistance.
Our team aims to respond to enquiries as soon as possible during normal support hours. More complex matters involving account setup, member imports or technical support may require additional investigation before we provide a complete response.
Yes. Our team can assist with church registration, account setup, branch structure, administrator access, member imports and the initial configuration of CHARIS ChurchConnect so your church can start using the platform correctly.
CHARIS ChurchConnect support includes help with account access, church setup, branch and ministry structure, member imports, attendance, events, reports, subscriptions and general system use. Growth and Network plans also receive priority support.
Use the contact form on this page or email info@charisministry.co.za with a clear description of the problem. Where possible, include the name of your church, the affected section of CHARIS ChurchConnect and any error message you can see so our team can assist more quickly.
Yes. You are welcome to contact us before registering if you have questions about pricing, the 30-day free trial, subscription plans, church setup, member imports, multi-branch management or any other part of CHARIS ChurchConnect.
Yes. CHARIS ChurchConnect can support member imports from Excel or CSV files. Our team can help you prepare your existing records so they can be organised correctly before being added to the platform.
Yes. Our team can help you compare the Essential, Growth and Network plans based on your number of members, branches and administration needs so you can choose the most suitable option for your church.
Yes. If your church would like a guided introduction before starting the 30-day free trial, contact the CHARIS ChurchConnect team and we can arrange a demonstration of the main features and explain how the platform can fit your church structure.
Yes. CHARIS ChurchConnect is designed to support churches with multiple branches. Depending on your subscription plan, you can manage branch structures, members, attendance, events, administrators and reports while maintaining central oversight of the wider ministry.
For urgent assistance, contact us on +27 78 964 8973 or email info@charisministry.co.za. Please include your church name and a short description of the issue so our team can assist you as efficiently as possible.